Return and Refund Policy
Return & Exchange Policy
Last Updated: October 23, 2026
At brivellune, we want you to be satisfied with your purchase. If an item does not meet your expectations, you may request a return or exchange in accordance with the terms outlined in this policy.
Please contact our customer service team before returning any product. Returns sent without prior authorization may be delayed or refused.
1. Return & Exchange Period
You may request a return or exchange within **15 days of the delivery date**, provided that the product meets the eligibility requirements outlined below.
Please contact our customer service team within this period and provide your order number and details of your request.
Email: service@brivellune.com
Do not send any items to an address printed on your original shipping label unless our customer service team has confirmed that it is the correct return address.
2. Return Eligibility
To qualify for a return or exchange, items should generally meet the following conditions:
- Be unused and in their original condition.
- Be clean and free from stains, odors, or signs of wear.
- Not have been washed, altered, modified, or damaged after delivery.
- Include the original packaging, accessories, and components where applicable.
- Be accompanied by sufficient order information to verify the purchase.
Products that show signs of substantial use, damage, or contamination may not qualify for a return or exchange, except where required by applicable law.
Certain items may not be eligible for return or exchange, including:
- Products clearly marked as Final Sale.
- Used, damaged, or altered items.
- Items that have been washed or modified after delivery.
- Products that cannot reasonably be resold for hygiene or safety reasons.
These restrictions do not apply where a return or refund is required by applicable law.
For returns due to a change of mind, incorrect selection, or other reasons not caused by an error on our part, the customer is generally responsible for return shipping costs.
Original shipping charges and return shipping fees are generally non-refundable unless otherwise required by law or the return results from an error on our part.
We do not accept shipments sent with postage due or freight collect unless expressly authorized by our customer service team.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible after delivery.
To help us review the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs showing the product and any damage.
- Photographs of the shipping packaging, if relevant.
After reviewing your request, we will determine an appropriate resolution, which may include a replacement, exchange, refund, or another suitable solution.
Please keep the product and its packaging until our customer service team has reviewed your case and provided further instructions.
5. How to Request a Return or Exchange
Step 1 — Contact Us
Email service@brivellune.com with your order number, the item you wish to return or exchange, and the reason for your request.
Step 2 — Receive Return Instructions
Our customer service team will review your request and confirm whether your item is eligible under this policy. If approved, we will provide the appropriate return instructions and address.
Step 3 — Ship the Item
Carefully package the approved item and send it using the return method specified by our customer service team.
We recommend keeping your shipping receipt and tracking number until your return has been processed.
Step 4 — Product Inspection
Once we receive the returned item, we will inspect it to determine whether it meets the applicable return conditions.
Step 5 — Refund or Exchange
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
If the return is approved, we will process the applicable refund to your original payment method. Approved exchanges will be arranged subject to product availability.
6. Refund Processing Time
Once an approved return has been received and inspected, we generally process the applicable refund within 7 business days.
Refunds are normally issued to the original payment method used for the purchase.
After the refund has been issued, your bank, card issuer, or payment provider may require additional time to make the funds available. The total time for the refund to appear may vary depending on your payment provider.
We will notify you if additional information is required to complete the refund process.
7. Refund Amount
For an approved return, the refund generally covers the eligible amount paid for the returned product.
Unless otherwise required by applicable law, the following charges may not be refundable:
- Original shipping charges.
- Return shipping costs.
- Other applicable non-refundable fees disclosed at the time of purchase.
If the return involv
es a defective product, an incorrect item, or an error on our part, we will review the circumstances and determine the appropriate refund or replacement in accordance with applicable law.
8. Exchanges
Eligible products may be exchanged subject to availability.
To request an exchange, contact service@brivellune.com and include your order number, the item you purchased, and the replacement item you would prefer.
If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
An exchange is not confirmed until our customer service team has approved the request and provided the relevant instructions.
9. Unauthorized Returns
Please contact brivellune before shipping any return.
Packages sent without prior approval, shipped to an unconfirmed address, or returned without sufficient order information may experience processing delays.
We may be unable to process a return until the required information has been provided. All return requests will be handled in accordance with applicable consumer protection laws.
If you wish to cancel an order, please contact us as soon as possible after placing it.
Email: service@brivellune.com
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or is shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery, subject to the eligibility requirements of this policy and applicable law.
11. Questions About Returns and Refunds
If you have questions about a return, exchange, refund, damaged product, or order cancellation, please contact our customer service team.
Customer Service Email: service@brivellune.com
When contacting us, please include your order number whenever possible so we can assist you more efficiently.
12. Changes to This Policy
brivellune reserves the right to update or revise this Return & Exchange Policy to reflect changes in our business practices, products, services, or legal requirements.
Any revised version will be published on this page with an updated revision date.
We encourage customers to review this policy before submitting a return or exchange request.
13. Contact Us
For all return, exchange, and refund inquiries, please contact us before sending any product back.
Brand:brivellune
Customer Service Email: service@brivellune.com
Website: https://brivellune.com
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
Thank you for choosing brivellune.